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Raspberry pi 3b+ not powerful enough to transcode???

Using raspberry pi 3b + and high end external nas drive on a gigabit network.  No matter what I try and play my movies on (phone, Roku etc) it stops and says the server is not powerful enough to transcode.  Was using mkv files so I changed them to mp4 and I still get the problem.  Any ideas?  Desperate.  Taking heat from the wife for spending the money on this server that doesn't work  Dodgy
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